COMPLAINTS PROCEDURE

We always aim to provide a good service, in a polite, efficient and fair way, but occasionally things can go wrong.

When this happens we would like you to let us know, then we can try to put matters right. We take all complaints about our service very seriously.

To ensure that we have all the facts necessary to investigate your complaint, we have a step-by-step procedure for you to follow. Following this procedure will enable us to resolve your complaint in a mutually satisfactory way.

To view a copy or download our customer complaints procedure please click here.

For more information call us on 020 7483 8429

Pembertons Residential Limited. Registered in England and Wales No. 1623496 Registered Office: Queensway House, 11 Queensway, New Milton Hampshire BH25 5NR.
Appointed representatives of Kingsborough Insurance Services Limited who are authorised and regulated by the Financial Services Authority FSA Register No.491187. The FSA website can be found at www.fsa.gov.uk.